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I was just thinking last night that I have a few complaints myself. For instance, the way some people just park on parking spots designated for special needs drivers, or right in front of "No parking" signs.

Some people just dump their rubbish beside their cars and drive off, others tank up and drive off without paying!

Another thing... what happened to road manners? Seems to me that if people weren't so caught up in their own little universe and practiced normal basic courtesy to their fellow man, road accidents would measurably decrease.

According to the boss the customer is always right. That may be so, but I think the service industry gets a pretty hard time. Some people in other occupations get to be as rude as they like, some don't even appear in person, they hide behind the old "press one" routine... you know... "press one if you want this", "press two if you want the other" and finally after ten minutes, "all our agents are engaged" blah blah...

When I moved house, I went into one particular office (which shall remain nameless!) to change the name on my ESB bill. I had just spent 20 minutes on the phone from home doing the old "press one" routine and was to say the least a tad exasperated. So I jumped in the car and drove to the nearest ESB office thinking stupidly that some human contact might help. I strode up to the counter, flashed my best smile and explained to the expressionless lady that I had moved house and wanted to change the name on my bill, only to be directed to a phone on the wall where once again I was forced to play Press One...

I could go on all day but the boss says I'm not paid to complain, I'm paid to deal with customer complaints... and as we all know the customer (and the boss) are always right.