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A complaint...at last, some real work! Got a call this morning from a gentleman who had a genuinely bad customer experience at the Applegreen Service Station in Urlingford. Most travellers South to Cork, will be familiar with the well known oasis on the N8.

It seems that the man in question entered the store at approx. 8 am.desperately in need of a good coffee. As most of you will know Applegreen stations serve a superior brew, a bean to cup experience cherished by weary motorists everywhere. Well not this time. This time the machine was dirty and delivered only a half cup-full.

Although the customer did assure me the coffee tasted great we cannot apologize enough for the experience. It shouldn't have happened. After much investigation into the incident we spoke to the engineer who spent almost 3 hours servicing the machine the previous day and he then tested the machine pouring 6 consecutive coffees each of regular and large, but as often happens on such occasions each coffee was perfect.
However we are still investigating the half cup problem.

As for the dirty machine, for this we have no excuse, it's simply not good enough and we apologize unreservedly. We are taking all steps necessary to ensure that this problem does not arise again.

Next time this customer passes our way we hope he will give us the opportunity to restore his faith in us by dropping in and enjoying a superior (full cup of) coffee at the managers expense. Our coffee experience should be hugely pleasurable, after all its the best coffee on the road. If its anything less, let us know, or rather let me know!