Tuesday, 7 October 2008

Global meltdown in the complaints department.

Don't think that just because I spend my time down here in the dark recesses of the complaints department that I am not aware of the global turmoil taking place above ground. As weeks go, you would have to agree, that the last two or three were pretty spectacular in terms of monumental events.

First we have Joe Duffy nearly causing the collapse of the Irish Banking system, then Kerry forget to turn up for the All Ireland football final. Now it wouldn't surprise me if Liveline was responsible for the collapse of all those big American banks as well, especially that one owned by Jens Lehman's brother. To tell you the truth I never really liked that Lehman guy anyway.

Then came the sensational bail-out / rescue plan announced by the Government after they and their opposition colleagues had worked literally, around the clock, (a heretofore unheard of level of industry) within the hallowed halls of Dail Eireann.
All agreed that the underlying reason for this mess was lack of confidence. Lack of confidence in Banks, Governments and Financial movers and shakers in general. Lack of confidence in people who make claims and tell you, they will do, and are doing, the devil and all for you, but secretly operate their own agenda.

People are tired of being misled by expensive advertising and glossy brochures, false claims and flashy billboards. People want the truth the whole truth and nothing but the truth. Is that too much to ask?

I needn't tell you the boss is not too happy with the current state of affairs. Personally I had hoped to publish this blog before he called in on his daily rounds. Unfortunately I popped out of my box for five minutes, and of course, at that moment he showed up, read the blog, hit the roof...in that order.
What did I think I was doing writing about global economics he asked, didn't he tell me already 100 times to stick to what I understood? Stick to simple topics, deal with the customers complaints and deliver that simple strightforward message that people have grown to trust and treasure, low fuel prices,always - now that's better.

You would have to admit he is right. There are a lot of things I don't understand. (For instance I can't for the life of me understand how people can put their money in banks called Fanny Mae and Freddie Mac!) The boss is a shrewd dude, he knows the value of a simple honest message unadorned by flashing lights and ringing bells. He knows how to cut to the chase with a slogan, and it has a nice ring! Just say it to yourself now, go on, say it: Low fuel prices,always...now thats better.

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